Shipping Details

Last updated: July 21, 2026

Thank you for shopping at Dogs Matting Store! Below you will find all the information you need about our shipping policies and delivery times.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Times

3. International Shipping

We ship to most countries worldwide. International shipping times may vary depending on the destination country and local customs processing. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Please allow up to 48 hours for tracking information to be updated.

5. Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately at support@dogsmatting.store before your order is dispatched.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@dogsmatting.store. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.

7. Contact Us

If you have any questions about shipping, please don't hesitate to reach out to us at support@dogsmatting.store. We're happy to help!